EnergyWyze Ltd t/a Solarwyze customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post: 10 Brambledown, West Mersea, COLCHESTER, Essex, CO5 8RY, GB

Telephone: 01206 700431

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Call recordings
• Information relating to compliments or complaints

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation

Where we get personal information from

• People directly

How long we keep information

 

Disposal

Our business must ensure that personal data is securely disposed of when it is no longer needed. This will reduce the risk that it will become inaccurate, out of date or irrelevant.

The methods of disposal are to be appropriate to the nature and sensitivity of the documents concerned and include:

• Non-Confidential records: place in waste paper bin for disposal
• Confidential records: shred documents
• Deletion of Computer Records
• Transmission of records to an external body
• Cloud storage

The table below contains the retention period that we have assigned to each type of record. This will be adhered to wherever possible, although it is recognised that there may be exceptional circumstances which require documents to be kept for either shorter or longer periods.

 

 

Appendix 1: Document retention schedule

Commercial contracts:

Type of record	Retention period	Where is it stored?	Reason	Method of deletion
Contracts with suppliers	[6] years after last action	Head Office Computer	Supply contract	Record deletion from computer
Contracts signed as a deed	[12] years after last action	Head Office Computer	Supply contract	Record deletion from computer
Guarantees and indemnities	[i.e. state the term of the guarantee plus 6 years]	Head Office Computer	Supply contract	Record deletion from computer
Purchase orders and invoices	[7] years after last action	Head Office Computer	Supply contract	Record deletion from computer

Marketing records:

Type of record	Retention period	Where is it stored?	Reason	Method of deletion
Mailing lists	[1] year after last action	Company Email & CRM	To assist with audit	Record deletion from database

Email records:

Type of record	Retention period	Where is it stored?	Reason	Method of deletion
Email correspondence	[Archive emails after 6 months]	Company Email & CRM	To assist with audit	Record deletion from database

 

Who we share information with

Other organisations

• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

23 April 2024